If you’ve ever had to wear hearing aids or are currently wearing one, you’ll know that getting a hearing aid from an audiologist can cost you tons of money. We’re talking about $5K to $10K easily for a pair of hearing aids. Surely there must be a significant difference between one tweaked and customized by an audiologist vs. these super cheap and affordable HueHearing hearing aids, right?
Well, we’re here to take an honest look at HueHearing and whether it can stand up to traditional hearing aids. Let’s get right into it.
What is HueHearing?
HueHearing is a company that sells hearing aids at an extremely affordable price. They are attempting to cut out the middle man and trying to implement more of a one size fits all approach. The company is based in San Jose, California and sells direct-to-consumer via their website.
How much does a HueHearing hearing aid cost?
They sell a single hearing aid product on their entire website, called the Invisible Hearing Aid. The current price is as follows:
- $68 for a left hearing aid only
- $68 for a right hearing aid only
- $132 for both left and right hearing aids
You can see that they offer a bit of a discount if you need one for both ears. Their offering is very simple, and shipping is free to boot.
Who is HueHearing good for?
The claim on their website is that HueHearing hearing aids are good for the majority of common types of hearing losses and are easily adjustable by the consumer. If you’ve got mild to moderate hearing loss, there’s a good chance these hearing aids should work for you. And especially if you’re unwilling to pay exorbitant prices on hearing aids purchased through an audiologist, then you don’t really have much of a choice but to try these hearing aids out.
Are HueHearing hearing aids good quality?
The HueHearing hearing aid seems to be made of the same quality of parts as my previous hearing aid that I paid over $5K for. But that’s not a tall order, we’re talking about some pretty simple plastic parts plus a tiny chip. The main difference physically seems to be that with my $5K hearing aids, I’ve got a mold that was customized through an impression by my audiologist, while the HueHearing hearing aids have a generic cup that comes in various sizes. Whether my custom mold was worth over $4K over the generic cup, well I’ll leave that for you to decide. (Hint: it’s probably not)
That leaves the software and the customizability.
As far as software, it’s hard for me to comment on it, but with the HueHearing hearing aids, I don’t have a way to access it. With my audiologist-prepped hearing aids, he did access the software and was able to tweak several frequencies over a number of weeks to try and perfect the hearing aid to my liking.
Here’s the thing. After about a month of multiple visits, I just couldn’t get the hearing aid perfectly to my liking and gave up on any further visits. I tried to get used to the hearing aids but after several months, I abandoned them altogether, unfortunately. I was so invested in them, seeing as how I was already $5K into it, that I really wanted it to work.
With these HueHearing hearing aids, I actually don’t think it’s that much worse than my previous $5K ones. If anything, they might ironically be a bit better despite the lack of customization. Perhaps there’s some truth to “keep it simple, stupid.”
However, I will admit that perhaps it’s psychological, as the price I paid is infinitely better for the HueHearing hearing aids. I probably would not have been all that mad about them if they didn’t work all that well, considering I had already abandoned $5K ones completely in the past.
Don’t get me wrong, I can see the value of an audiologist to help guide you with the plethora of hearing aid offerings available. However, it seems for the majority of people, this hearing aid can do most of what needs to be done. If HueHearing can sell these hearing aids this affordably, then the markup on my previous hearing aid easily surpasses way over 1,000%, and that I’m not happy about.
Is HueHearing legit?
The price of these hearing aids really makes one pause. It’s got to be too good to be legit; something smells off.
On the other hand, have we just been taken advantage of over the years and continuously conditioned to believe that hearing aids really took years of expensive research and development, combined with quality materials and the expertise of audiologists in adjusting frequency levels, that paying $5K or $10K for a hearing aid is completely justified?
However, judging by the product itself, it seems to be a basic hearing aid that does what it is intended to do. There may be some bad ones in some batches, but for the most part, it’s a hearing aid and it does its job on a basic level.
The questionable part of this company lies in their business practices. Sure, their product may be decent, but their customer service cannot be ignored. There have been a multitude of complaints on the official BBB website against this company, mainly related to a lack of response to requested refunds.
The company responds to complaints directly on the BBB website, but it seems to be more of an attempt at damage control than anything else. My take on it is, if for any reason, your hearing aid doesn’t work out for you, there’s probably a good chance you’ll have a hard time reaching out to them and getting a real answer, apart from posting on the BBB website.
In conclusion: Is HueHearing worth it?
This is a tough one. Objectively, the hearing aids, though not spectacular, can probably do the job for the majority of users seeking a hearing aid. And for the price, it’s hard to ignore.
However, from an ethical perspective, you’d be supporting a company that clearly doesn’t prioritize unsatisfied customers. I’d really love to see them turn that around. I do believe they are affecting the market positively in one way though, and that’s by bringing competition to grossly overpriced hearing aids offered at audiology offices across the country.
My recommendation is, if you can spare the $68 or $132, it’s worth it to try these out. If they don’t work out for you, do your best to get a refund. If you don’t succeed with the traditional route of contacting customer service directly, your best bet is to post on the BBB website. Otherwise, I’d count the money as lost and off to the audiologist you go.
However, if you’ve been saving up for a traditional hearing aid and absolutely can’t spare the $68 or $132, a visit directly to the audiologist is your safest bet.